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Biomedical Service Engineer

June 6, 2026

Biomedical Service Engineer – Cleveland, Ohio (Job Ref: 26I/BMCO) Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products, the commitment and skill of our workforce, which continue to grow exponentially. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Biomedical Service Engineer based in Cleveland, Ohio. Location: Remote, homebased in Cleveland, Ohio. However, extensive travel will be required across the east coast and potentially all over the US. Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week. Monday to Friday from 08.30 to 17.00. However, flexibility will be required. What does this role involve? <ul><li>Routine servicing and preventative maintenance of analysers and associated equipment in</li><li>the field.</li><li>Establishment of routine maintenance schedules.</li><li>Development of procedures and support associated with new products.</li><li>Emergency breakdown repair of Randox analysers in the field.</li><li>Installation, commissioning and set-up of analyser equipment</li><li>Providing direct support to the end user by telephone and email.</li><li>The training of Randox staff and end-user personnel in analyser servicing procedures.</li><li>Regular travel to visit customer sites for servicing and maintenance of Randox equipment</li></ul> Who can apply? Essential criteria: <ul><li>Bachelor’s degree in an engineering discipline or equivalent accredited apprenticeships.</li><li>Possess excellent communication and organisational skills, both written and oral.</li><li>High level of motivation to work independently and use your own initiative.</li><li>Ability to work effectively with others to establish and maintain good working relationships with internal departments and customers.</li><li>Be available for extensive travel within the United States.</li><li>Full US driving license.</li><li>Currently have the right to work in the United States, without visa sponsorship.</li></ul> Desirable: <ul><li>Previous experience in a similar position</li><li>Experience in computer hardware or engineering.</li><li>Experience in servicing medical devices</li><li>Experience with clinical chemistry analysers and applications knowledge.</li><li>Previous sales or customer service experience</li></ul> How do I apply? Click Apply on the site you are seeing this advert on they will submit your resume to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles. About Randox: An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike. Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially. Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...