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Branch Service Manager

June 5, 2026

Branch Service Manager

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Branch Service Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program.

Duties & Responsibilities:

Directing the management of a portfolio comprising upscale consumer and business customers, streamlining the customer referral process across bank units to fulfill client needs, fortify relationships, and cultivate strong internal partnerships in line with the branch's operational framework.
Spearheading a team to deliver exceptional customer service and effectively address customer challenges.
Maximizing the use of tools and technology to uncover and display sales and service possibilities.
Providing the team with constant learning opportunities to enhance their understanding of products, services, technology, and policies.
Developing key relationships within both the business and local community is facilitated by active participation in community initiatives.
Developing critical internal relationships to advance business objectives within a designated market segment.
Actively overseeing the recruitment and hiring procedures to ensure that the assigned market has employees who are compatible with Huntington's cultural expectations.
Securing the resources needed to underpin the team.
Monitoring and controlling the branch's operations in alignment with operational, security, risk, and regulatory policies and procedures.
Evaluating branch performance in sales, service, operations, and finances.
Illustrating proficiency in banking tasks, investment strategies, retail lending practices, business banking operations, corporate lending solutions, sales approaches, sales leadership roles, customer service excellence, process enhancement, coaching techniques, team empowerment, communication proficiency, and presentation delivery.
Completing extra duties as specified.

Basic Qualifications:

Candidates must meet the requirement of holding a high school diploma or GED, in addition to having accumulated at least one year of experience in a retail sales leadership capacity centered on achieving goals, or alternatively, a Bachelor's Degree.

Preferred Qualifications:

Bachelor's degree attainment and previous managerial background.
Ability to comprehend, propel, and oversee branch sales, service, operations, and financial performance in branch and digital channels.
Demonstrates a high level of proficiency in banking procedures, sales approaches, investment strategies, personal lending practices, corporate financial solutions, business loan management, sales team leadership, customer service excellence, process control, mentoring, and presenting with confidence.
Superior aptitude for articulating thoughts clearly verbally and in writing.
Ease and confidence in utilizing technology like mobile services and online banking systems.
Understanding the range of consumer and business deposit products is key.
Proficiency in fostering, leading, sparking, and propelling coworkers towards increasing retention rates.

The position of a Branch Service Manager at Huntington National Bank is pivotal in overseeing all operations within a bank branch. They are responsible for ensuring the smooth running of daily activities, upholding exemplary customer service, and meeting sales and financial targets. Supervising, training, and inspiring branch employees to provide a consistent, customer-centric experience is a critical aspect of their role.

Branch Managers are responsible for actively managing the branch's client base by establishing and nurturing relationships with individual and corporate customers, identifying opportunities for upselling products and services, and making sure clients receive tailored financial solutions. They oversee the branch's key performance metrics, track progress towards objectives, and implement strategies to enhance efficiency, profitability, and customer satisfaction.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...