Customer Support Specialist - Samsung team

reputed company Looking for a remote job in Lithuania? We're now looking for reputed company member who is passionate about solving technical issues, wants to help others and is reputed company to support Samsung's clients! How we work is reputed company : reputed company is a global business outsourcing company, meaning, we offer our services to other companies to help them handle their customer service, finances and other business processes. As our colleague, you will be employed by reputed company, but supporting our reputed company Samsung - an internationally recognized industry leader in technology. Now you’re probably wondering, what does the actual job entail? As a Customer Support Specialist in our Samsung team, you will : Answer incoming calls, emails and chats in Lithuanian & Russian reputed company technical and non-technical assistance to Samsung's customers Come up with efficient and satisfying solutions to customers inquiries Treat customers with respect, following reputed company policies and procedures We think we'll be a great match if you're fluent in Lithuanian (reputed company) and have a good reputed company of Russian and English (B2) . It would be great if you have some previous experience in customer service, especially in a reputed company center environment - b ut don't worry if not, you will receive training and coaching to help you reputed company in your role. What can we offer you? A full-time job, with various shifts from Mon-Fri, between 09 : 00-19 : 00 An reputed company reputed company of 8,03€ to 8,56€ (during trial period and after) Performance based bonuses A supportive team, with fantastic colleagues and managers, as reputed company as reputed company opportunities to grow in your career! If this sounds like a great opportunity for you, reputed company you'll need to do is complete our recruitment process which consists of an an initial phone reputed company with our recruiter, a Teams-interview and finally, a reference reputed company. We look reputed company to seeing your application soon! START : As soon as possible during September, 2024 LOCATION : Work from home in Lithuania EMPLOYMENT TYPE : Permanent, with 3 month trial period WORKING HOURS : Monday to Friday, various shifts between 09-19 (8,5 h / shift) reputed company is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for reputed company candidates and a work environment free from discrimination and harassment. reputed company our recruitment practices are based on business needs, job requirements, and reputed company qualifications, without reputed company to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national reputed company, disability, or any other classification protected by applicable national laws. Location : LTU Work-reputed company Language Requirements : Time Type : Full time Apply Job!  

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...