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Front Office/Scheduler (Remote)

May 30, 2026

Reports to: Scheduling Manager

Location: Mercy Hospital – Mercy Campus (Coon Rapids, MN)

Job Status/Hours: Full-Time (40 hours per week)

Schedule: Monday–Friday, various shifts between 8:00 a.m. and 5:00 p.m.

Position Summary:

The Front Office/Scheduler is responsible for coordinating patient appointments, facilitating communication between departments, and managing inbound and outbound phone calls. This position plays a key role in ensuring a smooth and positive patient experience.

Training Requirement:

This role requires 100% onsite training at the Mercy Hospital – Mercy campus in Coon Rapids for an estimated 3–6 months. Following successful completion of training, the position will transition to a primarily remote/work-from-home role. Occasional onsite attendance may still be required based on departmental or operational needs, as directed by the manager.

The ideal candidate is flexible, adaptable, detail-oriented, and able to thrive in a fast-paced healthcare environment.

Key Responsibilities

Schedule patient appointments, testing, and ancillary services using comprehensive knowledge of appointment types, locations, and providers
Answer incoming calls from patients and families to assist with scheduling, call transfers, and provider messaging
Place outgoing calls to patients to schedule appointments and testing
Coordinate with provider teams to ensure ordered appointments and testing are scheduled and completed
Track required follow-up appointments and notify patients when scheduling is needed
Update and maintain accurate patient registration and demographic information
Contact patients with appointment reminders and provide preparation instructions
Perform administrative duties such as faxing and transcribing orders, as assigned
Maintain strict patient confidentiality in accordance with HIPAA and organizational policies
Prioritize workload effectively based on patient and departmental needs

Employment Requirements

High school diploma or GED required
Minimum of one year of experience in a healthcare front office or scheduling role
Experience with Excellian or Epic preferred
Strong customer service, communication, and computer skills
Ability to learn quickly, multitask, and adapt in a fast-paced environment

This position offers the opportunity to work in a dynamic healthcare setting while directly supporting patient care and access. If you are organized, customer-focused, and experienced in medical office operations, we encourage you to apply.

Equal Employment Opportunity Statement

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, or disability status.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits

401(k)
AD&D insurance
Bereavement leave
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Free parking
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid jury duty
Paid time off
Pet insurance
Referral program
Retirement plan
Uniform allowance
Vision insurance
Wellness program
Work from home

Education:

High school or equivalent (Required)

Experience:

Medical scheduling: 1 year (Required)

Ability to Commute:

Minneapolis, MN 55433 (Required)

Work Location: Hybrid remote in Minneapolis, MN 55433

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...