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H&B NA Carrier Relations Leader

August 1, 2026

Company Description WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at <a href="" target="_blank">wtwco.com</a>.As the Carrier Relations Leader for H&B, you will drive the overall broking and carrier management strategies. You will report to the Head of H&B, NA. You will be responsible for the following:<ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;">Serving as a H&B Leadership team member and contributing to strategic growth and operational improvement initiatives</li><li>Leading strategy for Broking teams across H&B; including but not limited to the development of panels, facilities, and enhanced MDI arrangements</li><li>Develop vendor strategy inclusive of panels, COEs, and facilities with corresponding commercial strategies (like the traditional carrier relationships)</li><li>Managing and expanding Market Derived Income (MDI) including increasing this revenue year over year</li><li>Executing carrier management strategy across the business enhancing what is in region currently to leverage and create best practices</li><li>Establishing a commercial and operational framework for preferred vendor/panel partners</li><li>Identify, influence and lead co-development opportunities for new and unique solutions with carriers and vendors (potential for new revenue channels)</li><li>Working with Operations and Technology you or your delegate(s) will act to support advancement of H&B’s technology platforms and data strategy, as well as opportunities for automation and process improvement, to improve carrier reporting to inform strategic decisions</li><li>Working with the insurance carriers and local teams to deliver the value proposition for the carriers that will increase WTW’s MDI revenue, including carrier analytics </li><li>Building a community of expertise for Broking, supporting local needs while leveraging best practices </li><li>Partnering with Risk and Broking leaders to identify and lead cross-sell opportunities between H&B, Risk and Human Capital (if applicable)</li><li style="line-height: normal; margin-bottom: 0in;">Acting as key liaison with Market Security Group- manage and proactively flag risks for H&B related to carriers, vendors and broking activity </li><li>Representing H&B in IGS risk financing team (Pooling Network review meetings) and other LOBs where coordination enhances revenue generation</li><li style="line-height: normal; margin-bottom: 0in;">Manage the overall carrier relations and MDI strategy ensuring that WTW is performing according to our Excellence standards</li><li style="line-height: normal; margin-bottom: 0in;">Display strong leadership and influencing skills</li><li style="line-height: normal; margin-bottom: 0in;">Work in a collaborative manner demonstrating the Willis Towers Watson values</li><li style="line-height: normal; margin-bottom: 0in;">Manage the WTW H&B Carrier Management strategy in collaboration with H&B Region Leaders and H&B Regional Broking Leaders (inclusive of specialty leaders)</li></ul>Key FeaturesExcellence<ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;">Manage the overall carrier relations and MDI strategy ensuring that WTW is performing according to our Excellence standards </li></ul> People<ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;">Display strong leadership and influencing skills</li><li style="line-height: normal; margin-bottom: 0in;">Work in a collaborative manner demonstrating the Willis Towers Watson values</li></ul> Clients<ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;">Manage the WTW H&B Carrier Management strategy in collaboration with H&B Region Leaders and H&B Regional Broking Leaders (inclusive of specialty leaders)</li><li style="line-height: normal; margin-bottom: 0in;">Directly manage the carrier relationship of top ten carriers</li><li style="line-height: normal; margin-bottom: 0in;">Identify ways to leverage effective carrier relationships by maximizing the potential of the WTW H&B portfolio of business. Develop opportunities to grow and increase pipelines for current and future business opportunities</li><li style="line-height: normal; margin-bottom: 0in;">Demonstrate a strong commercial ability to leverage from deep knowledge of the employee benefits market</li></ul>Financial<ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;">Manage H&B Market Derived Income revenue with year over year growth expectations to be established annually</li><li style="line-height: normal; margin-bottom: 0in;">Analyze commission levels and provide strategic guidance</li><li style="line-height: normal; margin-bottom: 0in;">Work closely with the H&B leadership team to drive growth and profitability with actionable insights throughout the year</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...