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[Hiring] Baggage Coordinator PT @Sun Country Airlines
Role Description Sun Country Airlines is seeking a Baggage Coordinator PT responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner. • Provide exceptional customer service written and verbally to customers related to lost and/or delayed baggage. • Communicate status updates to customers regarding delayed luggage or claims process. • Process applicable claim forms to ensure lost and/or delayed baggage is properly documented. • Manage lost, delayed, and baggage left on board to resolve claims in a timely manner. • Assess financial vs. service cost in returning delayed baggage/item. • Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers' claims. • Update reports pertaining to lost and/or delayed baggage and/or items. • Appropriately document and track physical inventory, exercising care and privacy. • Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims. • Any other duties assigned by management. Qualifications • Previous Customer Service experience. • Demonstrated strong problem-solving abilities. • Ability to be self-motivated and a team player in a fast-paced environment. • Strong communication (verbal and written), organization, and problem-solving skills. • Ability to manage multiple tasks while meeting deadlines. • Microsoft Office Suite and familiarity with airline applications. • Must have the ability to work flexible work hours including availability to work nights, holidays, and weekends. Requirements • Prior airline experience (preferred). Benefits • Starting day one free standby and discounted travel privileges for employees, family, & friends. • 401(k) match. • Paid Sick Time Off. • Employee Assistance Program including counseling for employees and their family. Apply tot his job Apply To this Job
