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Instructional Designer

May 30, 2026

With a career at HMSHost, you really benefit! We Offer

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
*401(k) retirement plan with company match
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose: The Instructional Designer, Technology & Systems Learning designs, develops, and delivers learning solutions that equip employees with the ability to effectively use business systems, follow operational processes, and adopt new technologies.

Essential Functions:

Conducts need assessments with Operations and business partners to identify skills gaps, system adoption barriers, and process training needs
Partners with subject matter experts (SMEs) to understand technical workflows, system functionality, and operational processes; develops curriculum plans, learning paths, and blended learning strategies for system or process rollouts and changes
Designs scalable, high-quality, and instructionally sound learning solutions aligned to business goals and user needs, including eLearning modules, quick reference guides, SOPs, workflow diagrams, ILT decks, and video tutorials; translates system requirements, technical updates, and process transitions into clear, user-friendly and operationally coherent training and resources
Builds interactive system simulations using tools like Articulate Storyline, Rise, Camtasia, or similar technologies; uses AI appropriately to increase design and development efficiency while ensuring accuracy, clarity and relevance of AI generated content
Applies designated change management methodology when designing, developing and delivering learning products; facilitates training sessions, workshops, and usability pilots; gather feedback for iterative improvements
Supports major system implementations and upgrades (timekeeping, Point of Sale, HRIS, digital tools, etc.) by creating adoption-focused learning materials and manager coaching tools and support
Manages multiple projects simultaneously including timelines, stakeholder expectations, and cross-functional collaboration with Operations, Digital, IT, HR, and PMO teams to align training with process design and system configurations
Measures training effectiveness using surveys, assessments, performance dashboards, and system usage analytics, focusing on behavior, change and adoption
Continuously improves learning content based on user data, stakeholder feedback, and system enhancements
Maintains version control and ensure training remains current as systems and processes evolve; ensures all learning solutions meet accessibility, brand, compliance, and language standards

Reporting Relationship: The Instructional Designer, Technology & Systems Learning reports to the Senior Manager of Learning & Development Optimization

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 5 years:
- In a technical role: Requires 5 years of instructional design experience engaged in designing training for technical systems, software tools, or complex operational processes
  - A bachelor’s degree in Instructional Design, Learning & Development, Education, Technical Communication, or a program related to the functional area can count for 2 of the 5-year requirement
- In the industry: 3+ years of Hospitality, F&B and/or Retail experience

Specialized Training:
- Training that leads to an in-depth understanding of agile workflows, change management practices, or knowledge management
Specialized Skillset/Competencies/Traits:
- Demonstrated experience developing system simulations, tutorials, and performance support materials.
- Demonstrated experience supporting technology rollouts, digital transformation, or operational process redesign
- Strong proficiency with instructional design tools (Articulate 360, Camtasia, Snagit, etc.) and LMS platforms
- Ability to simplify technical concepts and translate workflows into clear, intuitive, and coherent learning materials that achieve adoption goals
- Business acumen and also has the mindset required to understand the long-term implications of instructional design planning and to advance the organization’s goals
- Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
- Demonstrated history of creating and maintaining positive work environments
Location/Travel:
- This role is based at the North America Support Center in Bethesda, MD
- This role may require up to 20% travel

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost

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