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IT Manager

May 29, 2026

<div class="content-intro"><h2><strong>About Judi Health</strong></h2> <p>Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:</p> <ul> <li><strong>Capital Rx</strong>, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,</li> <li><strong>Judi Health™</strong>, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and</li> <li><strong>Judi®</strong>, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.</li> </ul> <p>Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit <a href="https://www.judi.health">www.judi.health</a>.</p></div><p>Location: Remote (For Non-Local) or Hybrid (Local to NYC or Denver, CO area)</p> <p><strong><u>Position Summary</u></strong></p> <p>The IT Manager is responsible for leading within the IT Engineering function, overseeing day-to-day operations, delivery of IT services, and execution of strategic initiatives. This role manages a team of IT Engineers, ensures the reliability and scalability of enterprise IT systems, and drives continuous improvement across identity, endpoint management, and SaaS platforms.</p> <p>The IT Manager serves as the final escalation point for IT systems and user-impacting issues, while partnering with cross-functional stakeholders to align IT solutions with business, security, and compliance needs.</p> <p><strong><u>Position Responsibilities:</u></strong></p> <ul> <li>In partnership with the IT Director, lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management</li> <li>Act as the final escalation point for complex IT Engineering and Helpdesk issues</li> <li>Own delivery of IT Engineering projects, including planning, prioritization, and resource allocation</li> <li>Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience</li> <li>Oversee administration and optimization of: <ul> <li>Identity and access management (SSO)</li> <li>Endpoint management (MDM)</li> <li>SaaS platforms and productivity tools (e.g., Office 365)</li> </ul> </li> <li>Ensure onboarding and offboarding workflows are scalable, secure, and compliant</li> <li>Partner with Security, Engineering, and Business teams to define and enforce best practices and standards</li> <li>Evaluate, select, and deploy new technologies and software solutions</li> <li>Establish and maintain documentation, processes, and operational standards</li> <li>Manage cross-functional initiatives and coordinate with IT leadership on prioritization and resourcing</li> <li>Act as a liaison between IT Engineering and stakeholder teams</li> <li>Encourage automation and efficiency through scripting and process improvement</li> <li>Ensure appropriate support coverage, including participation in off-hours support as needed</li> </ul> <p><strong><u>Required Qualifications:</u></strong></p> <ul> <li>7–10+ years of progressive experience in IT engineering, systems administration, or platform ownership roles</li> <li>Proven experience leading technical teams</li> <li>Demonstrated success mentoring engineers across multiple experience levels</li> <li>Strong background in: <ul> <li>Identity and access management (SSO platforms such as Okta, OneLogin, Auth0)</li> <li>Endpoint management (MDM solutions, including Intune or equivalent)</li> <li>SaaS application administration and deployment</li> </ul> </li> <li>Experience managing onboarding/offboarding workflows in a distributed environment</li> <li>Experience administering and acting as a SME for Office 365</li> <li>Experience supporting Mac hardware and remote users in a distributed workforce</li> <li>Experience leading IT projects and coordinating cross-functional initiatives</li> <li>Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud preferred)</li> <li>Experience with ticketing systems such as Jira Service Desk or similar platforms</li> <li>Strong scripting and automation skills (Bash, PowerShell, Python, or similar) preferred</li> <li>Customer-oriented mindset with strong problem-solving and communication skills</li> <li>Ability to lead incident response and serve as a senior escalation point for critical issues</li> <li>Strong understanding of security principles, access controls, and audit/compliance considerations</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.</p></div><div class="title">Remote, US Salary Range</div><div class="pay-range"><span>$95,200</span><span class="divider">—</span><span>$150,000 USD</span></div></div><div class="pay-input"><div class="title">New York, NY Salary Range</div><div class="pay-range"><span>$120,000</span><span class="divider">—</span><span>$150,000 USD</span></div></div><div class="pay-input"><div class="title">Denver, CO Salary Range</div><div class="pay-range"><span>$110,000</span><span class="divider">—</span><span>$137,500 USD</span></div></div></div><div class="content-conclusion"><p class="p1"><em>All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.</em></p> <p><em><span data-contrast="none">Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></em><span data-ccp-props="{" 134233117":false,"134233118":false,"335559738":0,"335559739":0}"=""> </span></p> <p><span data-ccp-props="{" 134233117":false,"134233118":false,"335559738":0,"335559739":0}"="">By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at<span class="Apple-converted-space"> </span><a href="https://www.judi.health/legal/privacy-policy" data-outlook-id="be5f7242-36ad-42be-9caf-fd585904c3c5">https://www.judi.health/legal/privacy-policy</a>.</span></p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...