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Marketing AI Program Manager-Executive Director-Performance Marketing

June 5, 2026

<div>Job Description This role scouts the external market for emerging AI solutions and partnership opportunities, partnering closely with Corporate Development and Technology Strategy to source and assess options. Throughout, this leader delivers clear, consistent program communications and stakeholder reporting across all levels to maintain transparency, alignment, and momentum. As a Marketing AI Program Manager - Executive Director on the Performance Marketing, Operations and Transformation team, you will drive end-to-end execution of AI innovation across the Chief Marketing Officer organization and partner with Lines of Business (LOBs), ensuring pilots are coordinated, controlled, and scaled effectively. You will own the coordination and governance of AI proofs of concept (POCs), supporting sponsors through onboarding and approvals, tracking and monitoring all active LOB POCs to prevent duplication, and evaluating fit to ensure efforts align to enterprise priorities and platform strategy. Job Responsibilities: <ul><li>Own the coordination of AI Proof of Concepts (POCs) across the Chief Marketing Officer's organization and the Lines of Business (LOBs).</li><li>Provide oversight and guidance for POCs within Carla's organization, supporting sponsors through onboarding and approval processes.</li><li>Track and monitor all ongoing (LOB) POCs to prevent duplication, ensuring alignment and efficiency across the firm.</li><li>Evaluate the appropriateness of LOB POCs, ensuring platform capabilities are developed within the Center when necessary.</li><li>Lead the oversight and business management of the new Marketing AI Sandbox, coordinating pilot programs, defining graduation criteria, and measuring program success.</li><li>Serve as the central point of contact for all Sandbox activities, ensuring seamless execution and alignment with business objectives.</li><li>Scour the marketplace for innovative AI solutions and potential partnerships, working closely with Corporate Development and Technology Strategy to source and evaluate new opportunities.</li><li>Drive clear, consistent, and timely communication of AI program status across all levels of the organization-up, down, and sideways.</li><li>Prepare and deliver updates, reports, and presentations to stakeholders, ensuring transparency and alignment.</li></ul> Required qualifications, capabilities, and skills <ul><li>10+ years' experience in program management at the executive level, within marketing, technology, or AI-driven environments.</li><li>Exceptional organizational and stakeholder management skills, with the ability to juggle multiple high-impact initiatives.</li><li>Superior communication skills, both written and verbal, with a knack for translating complex topics into clear, actionable insights.</li><li>Proven track record partnering with Technology, Data/Analytics, Legal/Compliance, Privacy, Controls, and Risk to deliver controlled innovation.</li><li>A passion for innovation and a keen eye for emerging trends in AI and marketing technology.</li><li>Excellent communication, facilitation, and stakeholder management skills</li><li>Experience collaborating with cross-functional teams and external partners</li></ul> Preferred qualifications, capabilities, and skills <ul><li>Advanced degree preferred</li><li>Experience leading AI or technology-driven innovation projects at scale, preferably in a Financial Services or Marketing context</li><li>Demonstrated ability to measure and articulate business impact of initiatives</li><li>Experience in market scouting and solution evaluation; partnership development in collaboration with Corporate Development and/or Technology Strategy.</li><li>Familiarity with martech ecosystems and delivery environments (e.g., email marketing operations, digital channels, content workflows).</li></ul> About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...