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MRO Site Representative

May 28, 2026

About Sun Country Airlines We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a exciting and growing company, as an MRO Site Representative you'll enjoy these benefits and more: <ul><li>Comprehensive benefit package including dental and vision </li><li>PPO and high deductible health plans </li><li>Health savings account and Flexible Spending Account </li><li>Starting day one free standby and discounted travel privileges for employees, family, & friends</li><li>401(k) match</li><li>Paid Time Off </li><li>Paid holidays </li><li>Life and AD&D Insurance</li><li>Employee Assistance Program including counseling for employees and their family </li><li>Fitness incentive and Stop Smoking Support </li></ul>MRO Site Representative Overview: The MRO Site Representative is responsible for all maintenance that occurs at that station for which they are assigned (e.g. heavy maintenance facility, paint facility, etc.). Responsibilities include, but are not limited to, monitoring all tasks and WO issued to Maintenance Repair Organization (MRO). Ensure that all tasks are performed and signed off correctly in accordance with company policy. Essential Roles and Responsibilities: <ul><li>Coordinate the activities of contracted MRO services. </li><li>Assist in the request or procurement of urgently needed technical data required by contracted MRO. </li><li>Act as a liaison between contracted MRO and SCA Maintenance/Quality Departments and maintain a continuous line of communication. </li><li>Review contract MRO invoices and verify charges in coordination with Maintenance Planning Management. </li><li>Monitor cost performance of contract maintenance, activities, and identifying problem areas with comprehensive fixes. </li><li>Maintain a continuous line of communication between contracted MRO and SCA Maintenance/Quality Management. </li><li>Perform pre dock, daily work-in progress and post dock surveillance of SCA aircraft undergoing maintenance to ensure all maintenance and required documentation is being completed in accordance with Sun Country Airlines General Maintenance Manual (GMM) </li><li>Review each completed item of maintenance to ensure the documentation is complete, accurate, and in accordance with Sun Country Airlines GMM and maintenance provider agreements. </li><li>Initiate data collection and communication for required regulatory and company reports (SDR, corrosion reports, etc.)</li><li>Coordinate with Maintenance Planners to ensure efficient accomplishment of Mods and heavy check work packages. </li><li>Ensure Maintenance Providers are staying on task to meet agreed upon delivery schedules. Make timely and decisive decisions to maintain the footprint of the planned maintenance event. </li><li>Perform receiving inspection of incoming materials shipped to maintenance provider facilities </li><li>Utilize company computer systems to provide continuous updates to SCA and to monitor progress of the project. </li><li>Work closely with Maintenance Control personnel in trouble shooting items that require special attention and coordination. </li><li>Assist maintenance provider with additional support/research required from other SCA departments such as: Engineering, Quality Assurance, Quality Control, Materials, Planning, Maintenance Control, Records, Technical Publications, TRAX/IT, Dispatch, Ground Ops, etc. </li><li>Coordinate with internal, functional departments to ensure parts, material and special tooling are available to the contracted MRO to perform the set work package. </li><li>Conduct all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with any internal policies and procedures identified by Sun Country Airlines</li><li>Any other duties assigned by management </li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: <ul><li>Valid Airframe and Powerplant (A&P) Certificate</li><li>High School Diploma or equivalent </li><li>3 to 5 years Aircraft Maintenance or related Technical Operations experience </li><li>Foundational understanding of aircraft scheduled maintenance </li><li>Ability to prioritize and successfully manage multiple projects/deadlines simultaneously. </li><li>Excellent verbal and written communication skills</li><li>Ability to collaborate with inter-departmental personnel in meeting Sun Country objectives</li><li>Must be able to travel outside of the United States </li></ul>Preferred Qualifications: <ul><li>Bachelor’s degree in related field</li><li>Previous experience with maintenance on 737 NG</li><li>Experienced in using AMM, IPC, SRM, CMM and MPD </li></ul>Compensation: $90,000.00-105,000.00. This is the base compensation hiring range for this role. Classification:  Full-time, Exempt Working Location:  Fully remote, ability to reside anywhere in the United States. 100% travel required. Supervisory Responsibility: None Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AAP/EEO Statement: It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...