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Office Coordinator - Elk Grove, IL
About the position
Every day at our clinic, someone hits a goal they've been chasing for years. They lose the weight. They get off the medication. They feel like themselves again. You're a big part of why that happens. You're the energy patients feel the moment they walk in. The voice that keeps them on track between visits. The person who makes sure every appointment, every payment, every follow-up happens exactly the way it should. If owning a room and making a real difference in people's lives fires you up — keep reading. Don't take our word for it — read our Google reviews at and see what patients say about the experience we deliver. You'd be protecting and building that reputation every single day.
Responsibilities
- Open the clinic and set the tone — scrub the schedule, prep encounter forms, check supplies, and make sure everything is ready before the first patient walks in
- Act as the face of the front desk — checking patients in, completing assessments, collecting payments, and communicating balances in real time
- Manage the phones — confirming appointments, calling no-shows, converting new leads into booked visits, and following up on overdue patients every week
- Keep the schedule full and tight — reschedule cancellations fast, book midweek injections, and make sure no patient falls through the cracks
- Sell injection packages, vitamins, shakes, and supplements — by educating patients on what actually moves the needle for their results
- Close the day strong — reconcile payments, count the cash drawer, submit claims, review billing, and make sure tomorrow's schedule is clean
- Ask for Google reviews at the right moments — after milestones, great visits, and patient wins
Requirements
- Thrives at multi-tasking — stays sharp when everything is moving at once
- Handles stress well — busy days don't rattle you, they motivate you
- Always on time — punctuality is non-negotiable, every single day
- Self-accountable — owns their work without being reminded
- Comfortable with sales — can have a value conversation without flinching
- Scheduling pro — keeps a full, organized calendar and doesn't let gaps happen
- Worked in a clinic, medical office, or any fast-paced patient or customer-facing role
- Natural on the phone — warm, confident, and persistent without being pushy
- Picks up new software quickly
- Documents everything in real time and takes pride in a clean, accurate record
- Holds self accountable without being reminded
- Genuinely enjoys being around people and helping them feel taken care of
Nice-to-haves
- No prior medical experience required. If you've run a busy front desk, worked in sales, customer service, or any fast-paced service role — we want to hear from you.
Benefits
- \$24–\$26/hr based on experience
- A team that genuinely celebrates patients — and each other
- Two locations and growing — real room to grow with us
- Work that means something — patients achieve things here they've been trying to do for years
- Full Time