[Remote] Sr Manager – Insurance Business Process Services

Note: The job is a remote job and is open to candidates in USA. DXC Technology is a leading global technology services provider helping the world's largest enterprises modernize mission-critical systems. We are seeking an experienced Senior Manager, Insurance Business Process Services (BPS) to lead large-scale Property & Casualty insurance operations, ensuring operational performance and client satisfaction across complex insurance operations.


Responsibilities

  • Lead large-scale Property & Casualty insurance operations across global delivery teams
  • Ensure consistent service delivery while meeting contractual SLAs, KPIs, quality, productivity, and financial objectives
  • Drive operational excellence through Lean, Six Sigma, and continuous improvement methodologies
  • Oversee workforce planning, resource allocation, capacity planning, budgeting, and operational governance
  • Lead organizational change and operational transformation initiatives
  • Develop and mentor high-performing operational leaders and delivery teams
  • Serve as the senior operational leader for strategic Insurance BPS engagements
  • Build trusted relationships with client operational stakeholders
  • Lead governance meetings, operational reviews, and performance reporting
  • Proactively identify operational risks and implement corrective action plans
  • Drive continuous service improvements that enhance client outcomes and operational efficiency
  • Identify opportunities to streamline insurance operations through automation, workflow optimization, and process standardization
  • Implement best practices across global delivery teams
  • Monitor operational metrics and establish improvement plans that deliver measurable business results

Skills

  • 10+ years of leadership experience in Insurance Business Process Services (BPS), Business Process Outsourcing (BPO), or Managed Services supporting Property & Casualty insurers
  • Strong background leading operational delivery within a third-party services organization
  • 5+ years managing large global teams and complex delivery organizations
  • Demonstrated experience managing service delivery, SLAs, KPIs, workforce planning, quality, productivity, and operational governance
  • Proven success leading operational transformation and continuous improvement initiatives
  • Experience with Lean, Six Sigma, Business Process Management (BPM), or comparable operational excellence methodologies
  • Strong executive communication, stakeholder management, and client relationship skills
  • Bachelor's degree required
  • Experience supporting Property & Casualty insurance operations such as Policy Administration, Underwriting Support, Claims Operations, Billing, or Back-Office Services within a BPS environment
  • Experience working within global delivery organizations serving enterprise insurance clients
  • Knowledge of digital operations, workflow automation, and AI-enabled operational improvements
  • Lean Six Sigma Green Belt, Black Belt, or equivalent operational excellence certification

Company Overview

  • DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services. It was founded in 2017, and is headquartered in Ashburn, Virginia, USA, with a workforce of 10001+ employees. Its website is

  • Company H1B Sponsorship

  • DXC Technology has a track record of offering H1B sponsorships, with 16 in 2026, 51 in 2025, 78 in 2024, 175 in 2023, 146 in 2022, 123 in 2021, 183 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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