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Representative II, Collection Services

May 30, 2026

<p><u><b>Job Description:</b></u></p>The Representative II, Collection Services will provide support in the collection of payments from delinquent client accounts. The incumbent will contact clients related to account status in an effort to resolve delinquency and resolve standard billing issues, concerns, and/or disputes.<p></p><p></p><ul><li>Initiate collection efforts (business to business) with clients via phone, email, and/or internal systems.</li><li>Refer to delinquent account lists using specific software and criteria identifying collection criteria score to determine collection priority. </li><li>Receive escalated collection issues from first level support tier for review and further collection efforts.</li><li>Process and escalate complex collection disputes through Salesforce ticket system to other internal functional teams for additional review, research, and <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">reconciliation. </span></li><li>Collaborate with Accounts Receivable to track and resolve billing questions, issues, and disputes. </li><li>Serve as a liaison between clients and internal business units to communicate account changes, billing adjustments, invoices, and/or other updates related to the terms and conditions of their contract. </li><li>Prepare and submit required internal forms and/or requests such as credits, write-offs, refunds, legal packets, terminations, and final demands; ensure entered data is correct to communicate account updates to clients.</li><li>Provide updates on client account status to management and internal teams regarding customer activity and payable status.</li><li>Follow management decisions related to negotiated payment arrangements or settlement offers on accounts.</li></ul><p></p><h3><b>Education Required:</b></h3><ul><li>High School Graduate or General Educational Degree (GED).</li><li>Or, any combination of education and experience which would provide the required qualifications for the position.</li></ul><p></p><h3><b>Experience Required:</b></h3><ul><li>3+ years of experience in accounts receivable, collections, or related field.</li><li>Experience in business to business collections.</li><li>Experience in software industry related collections.</li></ul><p></p><h3><b>Knowledge, Skills & Abilities:</b></h3><ul><li>Knowledge of: Collection procedures and best practices. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with intermediate skill level in Excel.</li><li>Skill in: Customer services, managing etiquette during all client interactions, excellent communication (written, oral), organizational skills.</li><li>Ability to: Navigate multiple systems to track and document tasks, status of assigned work, and communicate with clients and internal teams. Ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. Ability to work in a team environment employing a hands-on approach with colleagues at all levels of the organization. </li></ul><p></p><h3>The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.</h3><p>NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...