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Sr Rep Account Revisions-Finance

July 30, 2026

About the position

As a Senior Representative Account Revisions-Finance, you’ll be at the heart of our customer experience, connecting with customers over the phone to resolve title concerns, auto and lease contract changes, and affidavits. Every conversation is a chance to showcase your problem-solving skills and create meaningful partnerships with our customers. In this dynamic role, you’ll dive into researching payments, analyzing documents, and managing account revisions, all while delivering Ally’s commitment to a premier auto-finance servicing experience. You’ll play a key part in executing our strategic vision, ensuring every interaction is seamless, high-quality, and leaves a positive impression—whether you’re working with consumers, dealers, or your peers. If you thrive in a collaborative environment and are excited to make a real impact, we invite you to join our team and help us set the standard for excellence in auto-finance servicing!

Responsibilities

Ensure processes are done thoroughly, accurately and per documented procedures in accordance with legal/policy requirements.
Accurately update systems of record and databases
Strive for first contact resolution.
Complete transfer of ownership documentation for contractual obligation
Look for means of improving as well as promoting low effort customer experience in line with all quality and compliance standards.
Maintain strict confidentiality with customer, employee, and company information.
Immediately implement and maintain control when procedural changes are presented.
Assists with training and coaching of new team members.
Assists others within department - leading departmental projects or activities including facilitation of team meetings/huddles.
Acts independently and handle most complex customer service related situations, including escalated customer calls.
Involves management of process gaps, customer issues and proposed resolutions.
Take lead on projects and builds collaboration with other business units.
Offers and supports the implementation of solutions/process improvement suggestions/process changes.
Prioritize workload in order of importance to enable self and team to meet established objectives and deadlines and propose strategic actions.
Actively participate in meetings and process review sessions by providing insight/Subject Matter Expertise (SME) knowledge.
Manage Liable Parties on Auto contracts through retail assumptions, co-buyer to guarantor, or transfer of lease obligation
Follow Customer Identification Program (CIP procedures) as required by BSA/AML
Complete back office administration tasks in relation to Recoveries/ Account Revisions

Requirements

0+ years of experience
High school Diploma or GED equivalent
Strong understanding and usage of Advantage
Spanish speaking a plus
Capable of prioritizing workload to meet deadlines and established objectives.
Ability to accurately follow documented procedures and update systems of record without errors.
Capable of handling customer interactions professionally, including resolving issues on the first contact and managing escalated calls.
Demonstrated understanding of the importance of maintaining strict confidentiality with sensitive customer, employee, and company information.
Willingness and ability to quickly learn and implement new procedures or process changes.
Willing to assist and support team members, participate in meetings, and contribute to group projects or activities.
Ability to identify process gaps, propose solutions, and support process improvements.
Comfortable updating databases, managing documentation, and completing administrative tasks using standard office software.
Understanding of the need to follow legal, policy, and compliance requirements (such as Customer Identification Program procedures).

Benefits

Market-competitive base pay
Pay-for-performance incentives (bonuses)
20 paid time off days
11 paid holidays
8 hours of volunteer time off yearly
Industry-leading 401K retirement savings plan with matching and company contributions
Student loan pay downs
529 educational save up assistance programs
Tuition reimbursement
Employee stock purchase plan
Financial learning center and financial coach access
Flexible health and insurance options including medical, dental and vision
Employee, spouse and child life insurance
Short- and long-term disability
Pre-tax Health Savings Account with employer contributions
Healthcare FSA
Critical illness, accident & hospital indemnity insurance
Total well-being program
Adoption assistance
Surrogacy assistance
Fertility assistance
Paid parental leave
Paid caregiver leave
Dependent Day Care FSA
Back-up child and adult/elder care days
Childcare discounts
Mentally Fit Employee Assistance Program
Subsidized and discounted Weight Watchers® program
Other employee discount programs
Travel allowances
Relocation assistance
Signing bonus
Equity

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...