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Tier 1 Customer Support Specialist

May 29, 2026

<p> </p><p><strong>Overview</strong></p><p><span>The Customer Support Specialist will learn the intricacies of Fluke Reliability software products and deliver support to customers, partners, and internal team members via telephone, email, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support.</span> </p><p> </p><p><span><strong>Job Responsibilities</strong></span></p><ul><li><span>Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.</span></li><li><span>Answer incoming customer support phone calls, email and chat communications.</span></li><li><span>Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.</span></li><li><span>Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.</span></li><li><span>Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.</span></li><li><span>Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.</span></li></ul><p style="margin-left: 4.5pt;"> </p><p> </p><p><span><strong>Required Skills & Experience:</strong></span></p><ul><li><span>B.A. or B.S. degree preferred.</span></li><li><span>Good mechanical aptitude and problem-solving skills.</span></li><li><span>Strong ability to communicate technical information both in writing and verbally.</span></li><li><span>Strong work ethic and ability to work efficiently and effectively with minimal supervision.</span></li><li><span>Ability to work in a fast-paced environment with excellent organizational skills.</span></li><li><span>Customer service experience is a plus.</span></li><li><span>Database knowledge is a plus.</span></li></ul><p> </p><p><span><strong>Why join Accruent?</strong></span></p><ul><li><span> Chance to make an immediate impact by helping customers/users and contributing to overall service quality.</span></li><li><span>Company culture that values employee contributions, work ethic, and professional development.</span></li><li><span>Fully remote opportunity offering strong work-life balance and flexibility while remaining connected to a collaborative team culture.</span></li></ul> <br><p style="box-sizing: border-box;margin: 0px 0px 10px;"><span style="box-sizing: border-box;"><b>Fortive Corporation Overview</b></span></p> <p style="box-sizing: border-box;margin: 0px 0px 10px;">Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.</p> <p style="box-sizing: border-box;margin: 0px 0px 10px;">We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.</p> <p style="box-sizing: border-box;margin: 0px 0px 10px;">We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. </p> <p style="box-sizing: border-box;margin: 0px 0px 10px;">At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. </p> <p style="box-sizing: border-box;margin: 0px 0px 10px;">At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. </p> <p style="box-sizing: border-box;margin: 0px 0px 10px;">At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.</p> <p style="box-sizing: border-box;margin: 0px 0px 10px;">Fortive: For you, for us, for growth.</p> <br><div> <div> Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. </div> <div> <br> </div> <div> </div> <div> <br> </div> <div> <b>About Accruent </b> </div> <div> <br> </div> <div> <div> Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. </div> <div> <br> </div> <div> Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. </div> </div> <div> <br> </div> <div> Explore the path. Join Accruent. </div> <div> <br> </div> <div> We Are an Equal Opportunity Employer </div> <div> </div> <div> Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. </div> </div> <div> <br> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...