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Warranty Analytics, Performance Leader

August 1, 2026

Job Description:

Lead cross-functional collaboration to improve warranty performance through aligned metrics, shared insights, and actionable analysis of product and warranty data.
Define and execute the data strategy for warranty operations, with emphasis on reserve forecasting, accrual processes, and overall performance improvement.
Partner with finance and actuary to conduct quarterly warranty reserve reporting and analysis, ensuring accurate financial reporting and effective risk management through data collection, statistical modeling, and compliance with accounting standards.
Champion data-driven approaches to measuring, monitoring, and reporting warranty performance across the organization.
Develop and enhance reporting tools, performance frameworks, and data visualizations to improve transparency, consistency, and decision support.
Establish performance goals, projections, and key performance indicators (KPIs) to guide warranty operations and track progress against business objectives.
Strengthen dealer and distributor warranty analytics and deliver recurring strategic reports to support field warranty performance managers.
Lead execution of the annual warranty operating plan, including accrual management and quarterly reserve processes.
Oversee the annual audit process to ensure compliance with Trane Technologies requirements and external audit standards.
Collaborate with Product Growth, Quality, and Reliability teams to communicate warranty trends, share insights, and support continuous improvement initiatives.
Identify and implement productivity opportunities that enhance efficiency and deliver measurable warranty performance improvements.
Manage the systems, tools, and datasets that support the warranty organization and enable effective reporting and analysis.
Contribute to broader strategic business initiatives and special projects as determined by leadership.

Requirements:

Bachelor’s degree in business, finance, or field related experience required
5+ years of analytics experience required; relevant HVAC, sales, and/or warranty experience preferred
3+ years of team leadership experience preferred
Proficient in analytics tools such as Dataiku, Alteryx and Tableau
Strong analytical and problem-solving skills with a strategic mindset for warranty policy, processes, and tools
Effective collaboration and influence across the organization to drive positive business outcomes
Excellent communication skills, capable of engaging with business leaders across all functional disciplines, including Senior Leadership
Detailed knowledge of data management and financial sensitivity
Ability to assess the cost/benefit of product changes in terms of productivity and warranty
Ability to multi-task in a fast-paced environment.

Benefits:

Health insurance
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
Educational and training opportunities through company programs along with tuition assistance and student debt support
Holistic wellness programs that include generous incentives

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...