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Second Shift Professional Telephone Receptionist- Full Time

April 6, 2026

We are seeking to hire a professional telephone receptionist for a full time second shift position, with a minimum of 32 hours per week. This position requires availability between the hours of 2:00 PM and midnight to ensure consistent coverage during our evening and overnight operations.

Working at least one weekend day is a requirement for this position.

If you have a strong work ethic, effective communication skills, an empathetic and compassionate personality, and a positive attitude, we would love to have you as part of our team!

For the last 30+ years, Always On Call has been providing virtual receptionist, customer service, emergency dispatch, and switchboard services to a wide range of exclusive clientele. As a Telephone Receptionist, you will be the first impression for businesses, non-profits, and government agencies, serving as an extension of their office when they are unable to answer the phone personally. Ultimately, this position is all about providing an integral service to assist callers in their time of need.

To be successful in this position, you must have a pleasant personality, professional demeanor, and able to enunciate clearly. The ability to answer multiple calls in a timely manner and use American business etiquette on calls, with accurate spelling, grammar, and sentence structure are essential for this position. As a 24/7 industry, this position requires working in shifts, so flexibility is a plus.

Who We Are:

Always On Call is an essential service provider, representing business professionals, home healthcare and hospice services, medical offices, funeral homes, trade services and contractors, hospitality companies, government agencies, and crisis hotlines. We are not a typical call center and DO NOT provide telemarketing. We represent businesses throughout the world, as if we are receptionists seated in their office. In fact, Always On Call’s team has been honored with dozens of awards for "Outstanding Service" by the Association of Teleservices International, the Canadian Call Management Association, and the National Amtelco Equipment Owners Association as one of the leading contact centers in North America.

What You’ll Do:

Answer and relay telephone calls using a state-of-the-art telecommunications system.
Provide pertinent information, and/or take messages using a customized computer-based scripted messaging system.
Follow client and company procedures for call handling and relaying of information.
Enjoy working in a fast-paced environment where one appreciates making the difference in someone else’s life, especially in a time of need.
Utilize good judgment and professional acumen, with an empathetic and caring personality.
Ensure punctual attendance for scheduled shifts.

What You’ll Need:

Compassionate demeanor and professional attitude.
Stable Internet Connection
Computer with a Windows 10 or newer operating system.
Dual Monitors
Battery Backup
Proficiency in Microsoft Windows and Microsoft Office 365
Hands-on experience with basic office equipment.
Ability to type a minimum of 45 WPM, while asking pertinent questions and documenting the caller’s responses.
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise.
Bilingual Spanish is preferred, but not required.
High School Diploma or Equivalent

What We Offer:

Hourly Shift Differentials for Evening, Weekend, and Overnight Hours
Premium Pay on Major Holidays
Paid Birthday's Off
Paid Sick and Personal Time Off
Performance Based Bonus Structure (Award of Excellence Program)
Excellent Benefits: Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K. Benefit Eligibility is Based on Regular Full-Time Hours
Opportunities for Advancement

Equal Employment Opportunity Employer:

Always On Call is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetic information, sexual orientation, sexual preference, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

Expected hours: 32 – 40 per week

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Flexible schedule
Health insurance
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Work from home

Application Question(s):

Our system is only compatible with Microsoft and will not support a Mac operating system.

Do you currently use a computer with Windows 11 or a newer operating system?

This position requires availability to work at least one weekend day per week.

Are you able to commit to working at least one weekend day each week?

Education:

High school or equivalent (Preferred)

Location:

Florida (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...