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Commercial AI Lead with Pharma Services Group (PSG) - REMOTE

June 6, 2026

Commercial AI Lead with Pharma Services Group (PSG) - REMOTE We are looking to hire a candidate with the mentioned skill sets and experience for one of our clients within the pharmaceutical Industry. This is a 6+ month contracting role, with potential for extension. This is a REMOTE role. Role Summary: There is an immediate requirement from the client. The core need is for a resource with strong experience in commercial transformation, specifically within CDMO and strong AI experience. The Commercial AI Lead will drive the strategy, design, and delivery of AI-enabled commercial capabilities across PSG. This role will partner with Commercial, Sales Operations, Digital/IT, Data, Legal, Compliance, and platform teams to identify high-value AI opportunities, translate them into scalable solutions, and accelerate adoption across commercial workflows. The ideal candidate combines deep commercial systems knowledge, practical GenAI and agentic AI fluency, strong enterprise integration judgment, and the ability to lead cross-functional teams from concept through measurable business impact. Key Responsibilities: <ul> <li>Define and lead the PSG Commercial and Finance AI roadmap across priority workflows such as lead-to-order, quote-to-cash, opportunity management, pricing, quoting, forecasting, customer service, and commercial operations.</li> <li>Identify and prioritize high-value AI use cases by partnering with business stakeholders to assess value, feasibility, complexity, risk, adoption potential, and measurable commercial impact.</li> <li>Design practical enterprise AI solutions using patterns such as Agentic RAG, multi-agent workflows, tool-using agents, human-in-the-loop escalation, and AI-assisted commercial decision support.</li> <li>Lead AI integration across commercial systems, including SAP, Salesforce/SFDC, CPQ, ERP, CRM, pricing, customer, product, contract, and order management platforms.</li> <li>Evaluate and apply enterprise AI platform capabilities, including Salesforce Agentforce, SAP Joule, Microsoft Copilot, ChatGPT Enterprise, ServiceNow AI, and comparable commercial GenAI offerings.</li> <li>Partner with IT and data teams on AI architecture, including APIs, MCP, agent tools/skills, middleware, identity, permissions, semantic search, knowledge bases, data quality, and governance.</li> <li>Establish responsible AI practices for commercial use cases, including privacy, security, access controls, validation, auditability, hallucination risk mitigation, and compliance with enterprise standards.</li> <li>Own product delivery and value realization, including MVP definition, requirements, backlog prioritization, pilot execution, adoption plans, KPI tracking, and scale-up recommendations.</li> <li>Drive change management and adoption through stakeholder engagement, user enablement, feedback loops, playbooks, communications, and trust-building with commercial teams.</li> <li>Communicate clearly with senior leaders on AI opportunities, risks, tradeoffs, investment needs, delivery progress, and realized business value.</li> </ul> Required Skills/Qualifications: <ul> <li>Significant experience in commercial systems, commercial operations, digital transformation, enterprise applications, AI product management, or related business technology roles.</li> <li>Strong understanding of commercial processes and systems such as Salesforce/SFDC, SAP, CPQ, ERP, CRM, pricing, quoting, order management, and quote-to-cash. </li> <li>Practical knowledge of Generative AI, agentic AI patterns, RAG, workflow automation, AI assistants, and enterprise AI platforms.</li> <li>Experience translating business pain points into scalable digital or AI-enabled solutions with measurable business outcomes. </li> <li>Experience in pharma services, life sciences, CDMO, biopharma, manufacturing, clinical supply, or regulated commercial environments.</li> <li>Experience with Salesforce Agentforce, SAP Joule, Microsoft Copilot, ChatGPT Enterprise, ServiceNow AI, or similar enterprise AI capabilities.</li> <li>Familiarity with MCP, agent tools, agent skills, APIs, semantic search, vector databases, knowledge management, and secure system integration.</li> <li>Experience leading AI pilots from discovery through launch, adoption, measurement, and scale.</li> <li>Familiarity with responsible AI practices, model evaluation, prompt/agent testing, data governance, and enterprise risk controls.</li> <li>Ability to work across business, technology, data, security, legal, compliance, and vendor teams in a large matrixed enterprise.</li> <li>Strong communication skills, including the ability to explain complex AI concepts, risks, and tradeoffs to non-technical senior stakeholders.</li> <li>Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, Data Science, or a related field; advanced degree preferred.</li> <li>Leadership Expectations: this role should model Thermo Fisher’s culture by bringing Integrity to responsible AI decisions, Intensity to execution and value delivery, Innovation to practical AI solution design, and Involvement through strong cross-functional partnership.</li> </ul> Success Measures <ul> <li>AI roadmap aligned to PSG commercial priorities and enterprise technology standards.</li> <li>High-value AI use cases moved from concept to production with measurable outcomes.</li> <li>Improved commercial productivity, cycle time, quote speed, knowledge access, customer responsiveness, or decision quality.</li> <li>Strong adoption by commercial users and clear executive visibility into realized value.</li> <li>Responsible, secure, and scalable AI solutions embedded into core commercial workflows.</li> </ul> Other Job Details: <ul> <li>Job Type: C2C or W2.</li> <li>Duration: 6+ months with high possibility of extension.</li> <li>Location: REMOTE.</li> <li>Pay Rate: $65/hr. on C2C. or $60/hr. on W2.</li> <li>Interviews: Video interviews.</li> <li>Docs required: ID proof will be required.</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...