Mac Support Specialist

<br><span><span><strong>Duration</strong>: 6 months+<br><strong>Compensation: </strong>$45 - 55/hr W2 <br><strong>Location:</strong> 100% Remote<br><br>Seeking a Mac Support Specialist to help build and mature enterprise Mac support operations during a large-scale Mac rollout initiative. This role will focus on support processes, documentation, runbooks, and end-user support best practices.<br><br><strong>Requirements:</strong></span></span><ul><li><span><span>3+ years of experience supporting MacOS end users in an enterprise environment</span></span></li><li><span><span>2+ years of experience troubleshooting Mac hardware, software, and operating system issues</span></span></li><li><span><span>2+ years of experience creating technical documentation, knowledge articles, or support procedures</span></span></li><li><span><span>2+ years of experience working directly with end users in a support capacity</span></span></li><li><span><span>1+ year of experience working within an ITSM or ticketing platform (ServiceNow, Jira Service Management, etc.) preferred</span></span></li></ul><span><span><strong>Responsibilities:</strong></span></span><ul><li><span><span>Provide advanced MacOS support for enterprise users </span></span></li><li><span><span>Create and maintain support documentation and knowledge articles </span></span></li><li><span><span>Develop field technician runbooks and support procedures </span></span></li><li><span><span>Help establish scalable Mac support processes </span></span></li><li><span><span>Partner with engineering and deployment teams during rollout activities </span></span></li><li><span><span>Identify opportunities to improve support workflows and user experience <br><br></span></span></li></ul><span><span>26-00629<br></span></span>

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