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Customer Success Associate

June 6, 2026

About Your Role: The Customer Success Associate is the trusted advisor to our customers. You will focus on relationship building, proactive outreach and driving value and strategic conversations with our SMB and Mid-Market customers. These activities will in turn promote overall customer satisfaction, product adoption, retention, renewals, and spend through the platform. The ideal candidate has a history of success driving value based conversations and consulting with customers on strategic approaches to leveraging SaaS products. What You’ll Do:<ul><li style="list-style-type:disc;">Provide industry and platform expertise to help customers derive valuable insights from our product </li><li style="list-style-type:disc;">Advise customers on best practices in order to drive maximum value and ROI from the platform</li><li style="list-style-type:disc;">Partner with Account Managers to build growth strategies for your book of business and work with them to secure successful renewals and expansions</li><li style="list-style-type:disc;">Empower customers to connect their goals and challenges with Sendoso’s offerings</li><li style="list-style-type:disc;">Build trusted relationships with key stakeholders within customer organizations to drive adoption, ensure renewals, and create new revenue opportunities </li><li style="list-style-type:disc;">Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Sendoso</li><li style="list-style-type:disc;">Take ownership of new accounts and manage their onboarding in conjunction with the Onboarding Team</li><li style="list-style-type:disc;">Leverage data to develop communication strategies driving the greatest impact at scale</li><li style="list-style-type:disc;">Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product</li><li style="list-style-type:disc;">Project manage the customer journey using internal and external resources as needed</li><li style="list-style-type:disc;">Run a high-touch process with customers to ensure that they're realizing the full potential of Sendoso’s platform</li><li style="list-style-type:disc;">Build, own, and execute client success and engagement plans</li><li style="list-style-type:disc;">Leverage Customer Success technology tools (PlanHat, Salesforce, Tableau, etc.) to understand customer health and run plays to mitigate risk and churn.</li></ul><div style="list-style-type:disc;"></div>What You’ll Bring: <ul><li style="list-style-type:disc;">1-2 years working in a B2B SaaS environment, Martech industry experience a plus</li><li style="list-style-type:disc;">Ability to interact and collaborate with key stakeholders within customer organizations at the Champion and decision-making level</li><li style="list-style-type:disc;">Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all levels </li><li style="list-style-type:disc;">A track record of meeting or exceeding performance and retention goals </li><li style="list-style-type:disc;">Experience with Salesforce</li><li style="list-style-type:disc;">Project management experience is a plus</li></ul>How you work: <ul><li style="list-style-type:disc;">You thrive in a fast-paced environment, where you prioritize quickly and leverage resources within the organization.</li><li style="list-style-type:disc;">You are intrinsically motivated to educate yourself on the latest industry trends and market research, positioning yourself as our customers go-to person and subject matter expert.</li></ul>How we work:<ul><li style="list-style-type:disc;">We work sustainable working hours</li><li style="list-style-type:disc;">We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries. </li><li style="list-style-type:disc;">We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization</li><li style="list-style-type:disc;">Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time. You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals</li><li style="list-style-type:disc;">We provide comprehensive benefits to reward and support our employees </li></ul>What We Believe:<ul><li style="list-style-type:disc;">One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.</li><li style="list-style-type:disc;">Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.</li><li style="list-style-type:disc;">Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.</li><li style="list-style-type:disc;">Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.</li><li style="list-style-type:disc;">Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.</li></ul>What You'll Love:<ul><li style="list-style-type:disc;">Comprehensive Medical Plans plans - we’ve got you covered!</li><li style="list-style-type:disc;">Take-What-You-Need Time Off</li><li style="list-style-type:disc;">LSA (Lifestyle Spending Account) with Compt</li><li style="list-style-type:disc;">401K Plan</li><li style="list-style-type:disc;">FSA Plan</li><li style="list-style-type:disc;">Free General Medical & Mental Health care via Healthjoy</li><li style="list-style-type:disc;">Volunteer Time Off</li><li style="list-style-type:disc;">Birthday Time Off</li><li style="list-style-type:disc;">Generous parental leave benefits for both birthing and non-birthing parents</li><li style="list-style-type:disc;">Access to Employee Assistance Programs (EAPs)</li><li style="list-style-type:disc;">Financial wellness benefits through Morgan Stanley</li><li style="list-style-type:disc;">Remote work environment</li></ul>Who We Are:Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics a feat that few companies have achieved.And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...