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Customer Care Agent

June 6, 2026

<div><div style="left:0;width:100%;height:0;position:relative;padding-bottom:177.7778%"><iframe src="https://embedded-media.ashbyhq.com/embed/c45e2051-b2c8-4741-8fb7-f1a680b66c1a/df5d05c0-d841-4dd9-836c-23c0f818a226" style="top:0;left:0;width:100%;height:100%;position:absolute;border:0" allowfullscreen="" scrolling="no" allow="encrypted-media *; picture-in-picture *;" sandbox="allow-scripts allow-same-origin allow-presentation"></iframe></div></div> 👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets+ across 20 states. As an A1 Customer Care Agent, you will act as a liaison, provide product/services information, answer questions, schedule service appointments, and work collaboratively to resolve and de-escalate emerging problems that our customers might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services.This position is remote, however you MUST be based in a state where we are operating. (Eligible states are: AL, AZ, CO, DE, FL, GA, ID, IL, IN, IA, KS, ME, MD, MI, MN, MO, NV, NM, NY, NC, OH, OK, OR, PA, SC, TN, UT, WA, WV, WI)Shifts vary between 5am to 6:30pm AZ time, 5 days/.wk. (Off Sundays).Training schedule is 8:30am-5:00pm AZ time for the first three weeks.You Should Apply If:✔️You are a master of ownership. You see a problem; you solve the problem! 🧑‍🤝‍🧑You like to help people, and your job description is just a guideline ‍☎️You have worked in a call center environment handling high volume of calls ‍‍⚡You move fast, you’re always busy and no task is too small or too big ‍📈 You are self-motivated, and customer focused You Shouldn’t Apply If:<ul style="min-height:1.5em"><li>You prefer working where there is no one to talk to</li><li>Computer systems/software scare you. We don’t use much paper around here</li></ul> The Job:<ul style="min-height:1.5em"><li>Manage large amounts of incoming phone calls and internal transfers from other departments</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Schedule service appointments as needed</li><li>Address inquiries about repairs and maintenance</li><li>Review and manage billing and invoice inquiries</li><li>Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution</li><li>Keep accurate records of customer interactions and account related information</li><li>Ensure a positive customer experience throughout every interaction</li><li>Uphold all company policies and procedures</li></ul>Basic Requirements:<ul style="min-height:1.5em"><li>Be nice! I know, we shouldn’t have to say that, but we mean it</li><li>Must be able to train and work in a remote environment</li><li>Availability to work flexible hours between 5:00am and 6:30pm MST, including weekends</li><li>Proven sales and customer support experience or experience as a Client Service Representative</li><li>Strong phone contact handling skills and active listening</li><li>Strong knowledge of computer systems and software, Service Titan CRM a huge plus!</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Must be able to type 40 wpm or more </li><li>Strong written and verbal communication skills</li><li>Ability to pass a pre-employment drug test (not including THC) and criminal background check</li><li>Strong reading comprehension as well as basic math skills are required</li><li>Employment requires current eligibility to legally work in the United States</li></ul> Required Equipment / Tools:<ul style="min-height:1.5em"><li>High speed internet connection via ethernet cable (no WIFI) <ul style="min-height:1.5em"><li>The minimum home internet speed required for this position and for the phone software to function properly are: 150Mbps download / 20Mbps upload</li></ul></li></ul>Benefits and other cool stuff:· Medical, dental, vision, 401K· Paid Time Off· Weekly Pay· Internal Promotion opportunities· Company swag(Please note: benefits are not available for part time, temporary or contract roles) A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...