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Customer Experience Representative

June 6, 2026

Job DetailsJob Location: Redding, CA 96003Position Type: Part TimeEducation Level: High SchoolSalary Range: $16.90 - $20.00 HourlyJob Category: Customer ServiceAbout Us: At Dr. Killigan's, we believe in a safer, more holistic approach to pest management. By Killing Them Softly™, we prioritize well-being, ensuring a home environment that is not only pest-free but also free from harmful chemicals. Join us in our pursuit to redefine pest control, offering plant-powered solutions that empower individuals and families to reclaim their living spaces without compromising on safety or peace of mind. If you're passionate about making a positive impact on homes and the environment, Dr. Killigan's, Inc. welcomes you to be a part of our dedicated team. Employee Job Title: Customer Experience Representative (CX) Location: Remote Hours: Part-time, approximately 10 hours per week. Shifts are scheduled between 8:00 a.m. and 4:30 p.m., with afternoon and weekend availability required. Reports To: Customer Experience Supervisor Classification: Hourly, Non-Exempt Job Description: The Customer Experience Representative, CX, is responsible for engaging in customer relations regarding our products and responding to questions and concerns via our support email and phone services. This position plays a pivotal role, acting as a regular point of contact with our customers, adding value by responding to our customer’s needs with empathy and solutions. This position also gives the company an understanding of our platform's health by receiving real-time user feedback. CX acts as a liaison to our customers, providing product and service information and resolving problems that our customer accounts might face with accuracy and efficiency. Requirements: Serve customers by providing personalized advice for resolving their pest issues Attract potential customers by answering product and service questions and suggesting information about other products and services Maintain a positive, empathetic, and professional attitude toward customers Respond promptly to customer inquiries by email, chat, and phone Maintain a thorough knowledge of the entire catalog of DK products Open customer accounts by recording account information Maintain customer records by updating account information in Shopify Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Collaborate with other departments and research to provide the customer with the best solution Check and respond daily to the following platforms: CRM system Gorgias to respond to appropriate tickets Shopify for our website storefront Amazon Seller Central Messages, incoming orders, and feedback Amazon for message response, order confirmation, troubleshooting, feedback, and customer outreach Junip for product reviews and customer experience Deposco/Launch for orders, replacements, and returns Recharge.Launch for shipping claims Skio for Customer subscription updates and errors Monday.com for department projects Slack for company communications Gmail for business email Meta Desktop Suite for Facebook and Instagram interactions, influencer referrals, comment moderation and customer service solutions SocialSnowball for affiliate management and sales tracking Klayvio for Customer Email Experience and code creation 1Text for Customer Text message experience management QualificationsQualifications & Competencies: A minimum of 2 years of customer service experience, preferably with a well-known brand or in an e-commerce setting, is preferred. Proven experience working remotely, demonstrating self-motivation, discipline, and the ability to collaborate effectively with remote teams. Strong verbal and written communication skills, with an emphasis on phone interactions and accurate documentation. Knowledge of entomology or pest-related products is a plus. Sales Experience a plus Proficient in Mac systems, Gorgias, Monday.com, and Google Workspace Committed to delivering an excellent customer experience with empathy and professionalism Detail-oriented, organized, adaptable, and able to remain calm under pressure in a fast-paced environment Emotionally intelligent, building authentic customer and team connections Willingness to occasionally travel for company events, including an annual team retreat Benefits: Holiday Pay Benefit: Customer Experience Representatives working partial hours on company-observed holidays will receive 1.5x their regular pay rate 5 Days (40 Hours) of Paid Sick Leave Annually

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...