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Quality Assurance Manager
<div> <div><span style="font-size: small;"><strong><span style="color: #56c2b6;">REM Community Services</span>,</strong> a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. </span></div> </div><br/><br/><h1 style="margin: 0in; text-align: center; break-after: avoid; font-size: 12pt; font-family: 'Times New Roman', serif;">SUMMARY</h1> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">The Quality Assurance Manager (QAM) is focused on maintaining compliance with federal and state and provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported.</p> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>ESSENTIAL JOB FUNCTIONS</strong></p> <p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif; font-style: italic;"><span style="font-size: 12pt;">To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below. <br></span>Maintains knowledge of operation’s regulatory, accreditation, and company requirements.</p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Completes documentation of operational review activities thoroughly and timely.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Prepares detailed summary reports of quality assurance findings related to operational reviews.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">May serve as the contact person for external regulatory reviews, in the absence of the Regional Director.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Works with Regional Director and leadership team to develop and implement Quality Improvement Plans as needed.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Serves as a leader in the development and implementation of the operation’s improvement planning initiatives and outcomes achievements.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Develops and implements internal quality practices under the direction of the Regional Director.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Provides recommendations to leadership about needed actions to improve quality.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Communicates effectively with management and staff, using good judgment and diplomacy.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Provides reports to operation leadership regarding the status of program performance.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Oversees the Critical Incident Reporting and Mortality Review processes.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Serves as Chair of the operation’s Quality & Safety Committee, and participates in other committees as assigned.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.).</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Supervises entry level QA position, if applicable.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Performs other related duties and activities as required.</li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong> </strong></p> <p style="text-align: center; margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>SUPERVISORY RESPONSIBILITIES</strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Manages assigned personnel. Completes performance evaluations, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.</li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> <p style="text-align: center; margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>Minimum Knowledge and Skills required for the Job</strong></p> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><em>The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job. </em></p> <p style="margin: 0in 0in 0in 0.5in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong> </strong></p> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><em>Education and Experience: </em></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Bachelor’s Degree in human services or related experience and minimum of 2 years working directly with persons with developmental disabilities.</li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><em> </em></strong></p> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><em>Certificates, Licenses, and Registrations:</em></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Valid Driver’s license in good standing with current automobile insurance.</li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><em> </em></strong></p> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><em>Other Skills and Abilities:</em></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Familiar with applicable federal, state and local laws and regulations.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Accustomed to complex, fast-pace and confidential work environment.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Excellent written and verbal communication skills.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to work flexible hours.</li> </ul> <p style="margin: 0in 0in 0in 0.5in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><em> </em></strong></p> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><em>Other Requirements:</em></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">25-75% - Moderate travel required within designated service sites</li> </ul> <p style="text-indent: -0.25in; margin: 0in 0in 0in 0.5in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><em> </em></strong></p> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><em>Physical Requirements:</em></strong></p> <ul> <li style="font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><span style="font-size: 12pt; font-family: 'Times New Roman', serif; color: black;">Sedentary work.<em> </em></span></strong><span style="font-size: 12pt; font-family: 'Times New Roman', serif; color: black;">Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met<strong><em>.</em></strong></span></li> </ul><br/><br/><div> <div> <p style="margin: 0px 0in;"><span style="background: white; font-family: Arial, sans-serif; font-size: 10pt; white-space: normal;">Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. <br><br>We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. <br> </span></p> <p style="margin: 0px 0in;"><em>As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.</em><span style="white-space-collapse: collapse;"> </span></p> </div> </div>