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Remote L2/L3 Production Support engineer

June 6, 2026

Req ID: 373767 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Remote L2/L3 Production Support engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Remote L2/L3 Production Support engineer NTT Data Services is looking for a person with strong technical skills, who can work well with groups on a global level, and a consultative approach to work with us in this remote position. Location: Remote Required skills: · 6 to 9 years of work experience on SDLC/Devops, LINUX system platforms. · Good Linux Scripting/Development skills - JAVA, Python (any). · Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud. · Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins. · Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution. · Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any) Preferred Qualifications (Nice to have) · Having worked in environment supporting 10000+ servers a plus. · Multiple Application Support Experience a plus. · ITIL and ITSM experience a plus. · Global clients facing Support team experience a plus. · Prior experience with Financial Institution a plus. <table class="MsoNormalTable" style="width:100%;background-color:white;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:27.0pt"> <td style="padding:6.0pt 0.0in 6.0pt 0.0in"> Benefits: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"> Negotiable salary</li> <li style="margin:0.0in 0.0in 0.0in 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"> Grocery Tickets 12% of base salary</li> <li style="margin:0.0in 0.0in 0.0in 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"> Saving fund</li> <li style="margin:0.0in 0.0in 0.0in 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"> 30 days of Christmas bonus</li> <li style="margin:0.0in 0.0in 0.0in 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"> 50% Vacation bonus</li> <li style="margin:0.0in 0.0in 0.0in 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"> Medical insurance (You and your family)</li> <li style="margin:0.0in 0.0in 0.0in 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"> Life insurance</li> <li style="margin:0.0in 0.0in 0.0in 32.4px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"> Permanent home office</li> </ul> If you are interested, please send your resume & we will call you ASAP. Lic. Salvador Velasco. #LI-LATAM </td> </tr> </tbody> </table> About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, <a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>. NTT DATA endeavors to make <a href="https://us.nttdata.com">https://us.nttdata.com</a> accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at <a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click <a href="http://us.nttdata.com/en/compliance#eeos">here</a>. If you'd like more information on your EEO rights under the law, please click <a href="http://us.nttdata.com/en/compliance#know-your-rights">here</a>. For Pay Transparency information, please click<a href="http://us.nttdata.com/en/compliance#ppnp"> here</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...