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Scheduling Capacity Analyst

June 6, 2026

Job Title & Specialty Area: Scheduling Capacity Analyst Department: DPMSC AdminLocation: Dallas, TX Shift: Monday - Friday 8:00 am - 5:00 pm Job Type: Remote (Must be a Texas resident) Why Children's Health?At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.Summary: The Scheduling Capacity Analyst is responsible for strategic template design and optimization using industry-standard best practices for building, maintaining, modifying, and oversight of scheduling templates, visit types, visit type modifiers, template slot blocks, decision trees, and reporting tools. Engages with department leadership across the enterprise to accelerate scheduling workflow, access, and capacity-related improvements in the ambulatory setting. Responsible for meeting the scheduling and capacity goals and targets set by executive leaders.Responsibilities:• Owns and optimizes Epic visit types, templates, subgroups, and guided scheduling decision trees across all outpatient service lines, ensuring timely and accurate build updates.• Provides daily EMR scheduling configuration support, troubleshooting issues, educating end users, and leading individual or group training with clear reference materials.• Analyzes provider schedules, utilization, and access metrics to identify variances, generate actionable insights, and drive improvements in appointment lag, slot use, and operational efficiency.• Leads scheduling-related projects—including new provider onboarding/offboarding, template redesigns, and system‑guided scheduling initiatives—through planning, build, testing, and post‑go‑live monitoring.• Collaborates with IS, Epic technical teams, and operational leaders to translate business needs into system requirements, implement enhancements, and streamline scheduling workflows to meet organizational access goals.WORK EXPERIENCE * At least 3 years Outpatient Epic Scheduling experience Required * At least 3 years related experience Required EDUCATION * High school diploma or equivalent Required * Four-year Bachelor's degree or equivalent experience Preferred LICENSES AND CERTIFICATIONS * EPIC Cadence Certification (preferred upon hire) 1 Year Required A Place Where You Belong We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute. Holistic Benefits – How We’ll Care for You:· Employee portion of medical plan premiums are covered after 3 years.· 4%-10% employee savings plan match based on tenure· Paid Parental Leave (up to 12 weeks)· Caregiver Leave· Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...