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Warehouse Operations Team Lead
Location: Raleigh
Reports to: Distribution & Logistics Director
FLSA: Non -Exempt
Picture your day: you open the warehouse with a quick huddle, align the team on inbound receipts and outbound ship waves, check the KPI board, and ensure our fleet driver has a precise route for on-time deliveries. You move seamlessly from coaching your crew to jumping on a picker, packing a validated order, or confirming a hazmat label—whatever keeps product flowing to customers on schedule and at quality.
What you will lead- Own the daily rhythm of receiving, stocking, picking, packing, and shipping—keeping SOPs front and center.
- Guide and support the warehouse team to consistently meet productivity, accuracy, safety, and service targets.
- Oversee order fulfillment quality, including accurate packaging, labeling, documentation, and hazardous materials handling.
- Maintain inventory integrity with correct storage, tracking, and routine cycle counts.
- Monitor operational performance and produce regular reports on productivity, accuracy, and service levels.
- Analyze data to spot trends, resolve bottlenecks, and fuel continuous improvement.
- Drive process improvements that reduce waste and optimize workflow.
- Set clear expectations, hold the team accountable, and cultivate a safe, values-driven culture.
- Coach, train, and develop team members to build an engaged, high-performing operation.
- When needed, jump in alongside the team to pick, pack, ship, and load/unload trucks.
- Coordinate with and, as needed, oversee the fleet driver to ensure accurate, on-time deliveries.
- High school diploma or equivalent.
- 5+ years in a warehouse or stockroom; prior leadership or supervisory exposure preferred.
- Forklift certification highly preferred; willingness to obtain if not currently held.
- Comfort with computers and scanning devices; familiarity with FedEx and UPS shipping programs is a plus.
- Meticulous attention to detail and accuracy.
- Team-first mindset with the independence to solve problems efficiently.
- Commitment to safety, with working knowledge of OSHA standards and compliance.
- Proficiency in Microsoft Office (Word, Excel, Teams).
- Thrives in a fast-paced, collaborative environment with firm deadlines.
Physical Requirements:
Perform the following tasks, with or without reasonable accommodation:
- Operate a forklift, clamp devise, pallet jack, overhead crane devise and maintain OSHA forklift certification.
- Frequently lift and carry packages up to 60 lbs.
- Climb stairs and stand for extended periods throughout the shift.
- Frequently bend and stoop to pick up packages.
- Efficiently pick, pack, and prepare items for shipment.
- Work involves prolonged standing and continuous movement during the shift.
- Wear steel-toed safety shoes and other PPE as required.
- Operate in a non–climate-controlled warehouse; temperatures vary by season.
- Structured training, comprehensive onboarding, and ongoing professional development.
- Competitive pay plus 401 (k) retirement savings plans.
- Robust health benefits: medical, dental, vision, life, short- and long-term disability, and employee assistance programs.
- Generous time off: vacation, sick time, and 12 paid holidays.
Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship.
Employment offers are subject to successful completion of a background check and pre -employment drug test.
We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
